Shipping

• Processing time: 1-2 business days.
• Standard shipping: 3-7 business days.
• Expedited shipping: 2-3 business days.
• Overnight shipping: 1 business day to most metro areas.
• International shipping: 7-14 business days. Duties and taxes may apply at delivery.
• Free shipping on orders over 99 USD (after discounts, before taxes) within eligible regions.
• Tracking: you will receive a tracking link by email when your order ships.

Delivery notes

• We cannot ship to PO boxes for oversized items or select carriers.
• Carrier delays, weather, and peak seasons can affect timelines.

Returns

You can return most new, unopened items within 30 days of delivery for a refund to your original payment method.

• Opened or used items may incur a restocking fee of up to 10 percent if packaging or accessories are missing.
• Non-returnable items: digital downloads, gift cards, and items marked final sale.
• Return shipping: prepaid labels provided for defective or incorrect items; otherwise deducted from refund unless prohibited by local law.

How to start a return

1. Locate your order number in your confirmation email.
2. Contact us at support@matrixtech.store with the order number and reason.
3. Pack items securely with all accessories and original packaging.

Refunds

• Refunds are issued within 5-10 business days after your return is received and inspected.
• We will notify you by email when your refund has been processed.